4.9 Stars - 145 Reviews

0800 000 000

13 Market Street, Caerphilly, CF83 1NX

Terms & Conditions

The £10 opening discount is applicable for bookings for Wednesdays and Thursdays only and is subject to a £30 minimum dining spend. We reserve the right to refuse or withdraw the offer at any time and the manager’s decision is final.

Booking Policies

Thank you for booking with us at Ten Degrees, we look forward to looking after you and ensuring you have a fantastic visit.  Please read the information below about your booking. You can now book tables online visit us at www.ten-degrees.co.uk

Table time allocation

In order to allow other guests time to enjoy our beautiful restaurant our table time policy is as follows: 2-4 Guests = 2 hours,  Parties of 5-7 guests =  2.5 hours, Parties of 8 or more up to 3 hours on request. Of course on the quieter nights you may be fine to keep the tables longer than stated. Please check in with the restaurant host on arrival at ten degrees and they will then direct you to your table. If you are running late for your table please call and advise us as soon as possible but this may eat into the time you have available in the restaurant. If you are more than 20 mins late we reserve the right to release your tables for other bookings.

 

Midnight Den / Vip Suite

Our midnight den and Vip suite is extremely popular.  If you wish to specifically book this area please contact one of our reservations team and they will check availability. You will need to pay a deposit for this area and we can only give you the entire area for exclusive use if your group is 12 or above and you would normally have this area for up to 3 hours but longer on request.

 

Cancellations and changes

Should you need to cancel or amend your booking please get In touch as soon as possible. Wherever possible we attempt to meet your requirement but we do require at least 48 hours* notice in the event of cancellation and at least 7 days* notice for larger parties of 10 or more.  (*Special Event dates, large party & Weddings come with separate cancellation terms.) Deposits are forfeited if this is not adhered to (see below).

 

Deposits

Due to the limited number of tables in our beautifully Copper lounge and restaurant we do operate a deposit system to secure tables on Fridays, Saturdays and special event dates. This is usually £5 per person or we may ask for a pre-auth only.  The deposit must be paid at the time of the booking, larger parties of 10 or more can benefit  from a 7 day grace period to collect deposits if required. Unless specified otherwise your deposit will be kept on our system and deducted from your bill on the night. Please mention to your server you have a deposit when requesting your final bill. Should you need a VAT receipt please ask your server on the night and they will happily provide one which will also detail any deposit made.  (*£20 per person on special event dates)

 

Forfeit of Deposits

Please note you will lose any deposits made if you do not adhere to the Cancellation policy outlined above or fail to attend your booking without notice.  In exceptional circumstances the General Manager at sole discretion may allow you to move the deposit to a new date but you will be asked to provide some form of proof for this. (Please contact us as soon as possible). If your party numbers drop significantly i.e. over 50% cancel within the 2 day / 7 day cancelation terms above then deposits of those individuals will be forfeited, party organisers are requested to advise all guests of this policy.

 

Pre-orders and large parties

For larger parties of 10+  we would usually require a pre order. For 15+ we would require a pre order from a reduced menu.  For 20+ we would require a pre order from a 3/3/3 menu. If you are required to send in a Pre-order these must be received 7 days in advance of your booking date. For Christmas bookings, these will be required 2 weeks before your booking.

 

Christmas bookings and Special events: Cancellation policy

(Event dates include; Rugby days, ALL December, Gala nights, Mothers day, New Years Eve, Beaujolais Day, Easter Sunday  etc)

For these dates the deposit is strictly non-refundable and cannot be used to pay for other goods and services.  Party organisers are requested to inform everyone in their party of this policy. We regret should your party size decrease in numbers, payments (including deposits) cannot be offset against food or beverage. In the unlikely event that the restaurant is obliged to change the function either all monies will be refunded or an alternative date or location offered without liability to Ten Degrees.

 

Weddings/ Large Private hire bookings

£10pp deposit required at time of booking to secure date, this can be refunded in full up to 6months before the date, after which a cancellation would result in loss of the deposit. 50% of full booking costs required 2 months prior. Remaining Balance required 2 weeks prior. Up to 20% of your total booking numbers can be altered up to 1 month prior to the event after which £10 forfeit per person cancelled will be charged.

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